Returns policy

If something is wrong with your order or your visit, we will put it right. Contact us as soon as you can, with your order or booking number, and we will replace it, redo it or refund it — your choice where more than one is possible.

Bookings

• You can cancel a booking within the time shown when you book; cancelled in time, your deposit is refunded. A booking cancelled later, or a no-show, keeps the deposit.
• If we have to cancel, your deposit is refunded in full.

Refunds

Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show them. Something paid at the store is refunded at the store.

Contact

To report a problem or ask about a refund: contact Great Dog Academy at maggie@deeptreats.com.